Health system entry change required

I’ve been exploring system change at the local level in health service entry and delivery. For example there is an issue with the algorithms used in call centres. They use a bio-medical triage logic that puts the most acute people first. In fact it is the most vulnerable who need to be prioritised because:
they have poorer health
are less likely to use health services due to loss of faith in the systems
and people with more resources have other options.

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